Frequently Asked Questions
What is the delivery fee for Singapore local delivery?
We offer free local shipping on domestic orders over S$75.
All orders are sent via trackable courier. We aim to ship out your orders within 3 working days of receiving an order, Monday through Friday excluding weekends and Public Holidays.
Orders below S$75 will be charged S$6 for Standard Courier Delivery. If you require your order urgently, you may opt for Urgent Door to Door delivery at S$15 (1 – 2 working days) or arrange for Self-collection at our Studio.
Can I make an appointment to browse your products?
Of course! Our physical Studio is a cosy space where customers can come in to browse and pick up your orders. We are open on selected weekdays (Monday, Wednesday and Fridays, 11am – 4pm) for pick-up and browsing by appointment.
Our address and opening hours:
39A Jalan Pemimpin #04-01C Halcyon Building, Singapore 577183.
Nearest MRT: Marymount Station
Can I change or cancel my order?
We regret to inform that no amendment or cancellation can be done once the order or services are paid and confirmed. We try to make sure your orders are delivered to you as quickly as possible so it’s sent for processing as soon as we confirm it.
What if something that I have ordered is out of stock?
Most of our items are in stock. However as we also operate a showroom for walk-in customers and Shopee store, our inventory is constantly moving through different platforms and we may sell out an item before we have a chance to mark it out of stock.
In the event that some items that you have ordered are unavailable, we may in our absolute discretion to proceed to ship the rest of your order and place the missing item on backorder to send out when it comes in stock. We will try our best to contact you to advice your options to wait or exchange for alternative items.
We regret to inform that we will not able to cancel the entire order due to any out of stock items in the same order. Thank you for your understanding.
How do I track my order?
You will receive an email “Order Shipped” with tracking order. You may track your order here with the tracking number. If you did not receive the email with tracking order, you may log in to your account to check on your order.
How do I use a promotional or discount code?
Please enter the promotional or discount code on the bottom of the checkout page. Click Apply Coupon button to apply discount onto your order and proceed to checkout to complete your order. Please note that promotional/discount codes can only be used once and cannot be combined with any discount or promotion. Discount code must be applied
Some promotion code might have restrictions to the number of times it can be used, expiry date or minimum spend.
I placed my order but forgot to use my discount code, what should I do?
Discount codes cannot be applied to an order that’s already been made. Reimbursements will not be provided if the code was not applied at the time of checkout.
Can I change the delivery address or contact?
We are sorry but you won’t be able to amend your delivery info but try to drop us a message at email@example.com and we’ll do whatever we can to help.
Please note that if your order has been picked up by the courier, we may not be able to retrieve or change it. Shipping delays and additional charges on the delivery may also occur for delivery address amendments but we promise to try our best to minimize this.
How long it takes for my order to be processed?
Your order will be processed within 2 - 3 working days and will be attempted to deliver to you within 4 working days from the day of “Order Shipped” email is sent to you.
Deliveries may take longer during peak periods such as sales and product launches.
If you need your order by a certain date, please place your order at least 7 – 10 days before your special event. Do drop us an email at firstname.lastname@example.org with your order number as well as the date your order is needed we will be happy to prioritise your order.
Do you deliver internationally?
Yes we ship to multiple countries. Please contact us at email@example.com to discuss for a shipping quote. Do let us know the items you would like to purchase, so we can advise for the best possible quote.
However, please be informed that occasionally international packages may get lost in transit. We will not be liable for any lost or delay of international package once they have been shipped out with tracking number.
I received my order but there are some issues with it.
Please accept our sincere apologies if you received a defective or incorrect item. Please contact us at firstname.lastname@example.org immediately for assistance to discuss next steps. Do not discard the defective / incorrect items as they may have to be returned. If your order has missing items or content arrived damaged due to mishandling during transit, please also include images of the parcel, packaging
Please contact us within 7 days from the date of delivery with your Order Number, the issues and images (parcel or defective products) to help us understand and serve you better. We regret to inform that beyond this time frame we cannot offer you an exchange or refund if an item is faulty.
Damaged items refer to damage to the actual items (not packaging), missing parts or possess a significant defect upon receipt. While we take care to ensure that the product reaches you in good condition, damages to items do sometimes occur to the packaging especially in transit and this does not constitute a defect.
How do I return or exchange an item?
Exchanges or return can only be made at our Studio. Please check our Studio opening hours.
Items purchased at our online store may be returned within 14 days from the date of purchase for store credit.
If you are unable to visit our Studio, you may opt for a return instead. Your return will be process as Store Credit equivalent to the purchase price within 5 – 7 working days. We do not provide cash refunds for any return orders and delivery fees, if any, won’t be refunded.
Store credit will be valid for 60 days and is strictly non-refundable nor extendable. You may utilize the Credit on any item. Credit issued can only be used in a single transaction and any balance amount will not be refunded.
The following categories are not eligible for exchange or returns: Sale items, masks, socks, swimwear, books, accessories, teething/weaning products, preorder items
We try our best to accept all returns as long as they reach us in a good condition and in their original state. In the unlikely event that a product is returned to us in an unsuitable condition, we will have to send it back to you. We regret to inform that we will not be liable for any loss of parcel in the event that the parcel is sent back without a trackable mode of delivery.
We reserves the right to reject any returns / exchanges of products (defective or non-defective) if the state do not meet our requirements.
Is there any warranty for your products?
By default, all items sold does not come with warranty. For product defects by manufacturer you will be directed to the respective brand owner for discussion.
We do not cover wear and tear. Wear and tear (not covered by warranty) includes natural breakdown of materials, accidents, stationery that run out of ink, discolouration or scratches after use.